Important information before your arrival at The Crystal Maze LIVE Experience London:
Please arrive at least 15 minutes before the time shown on your tickets.
Latecomers may not be admitted to the attraction.
Your ticket is non refundable, non exchangable and non-transferrable.
For the safety of all visitors, The Experience reserves the right refuse admission, or may on occasion conduct security searches.
The Experience reserves the right to alter or vary the content or timing of the whole or part of the show due to circumstance beyond their reasonable control without being obliged to refund or exchange tickets.
Visitors will not be allowed to join The Experience without a ticket, please ensure you have this ticket on either a phone or print out on the day of your visit.
No filming or photography is allowed in the maze.
Phones are not allowed in the maze.
Players must be 18+ years.
If you have a disability or a pre existing injury please contact the guest services team prior to your visit.
Pregnancy strictly prohibits participation or entrance to the maze.
Open-toed shoes or high heels are not permitted. Trainers or pumps are recommended.
Alcohol must not be consumed prior to the maze experience. If you are found to be under the influence of alcohol you will not be permitted to the maze.